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Customer Satisfaction Survey

Customer Satisfaction Survey
As part of our continuing drive to provide the very best service to our customers, we invite you to take part in our ‘Satisfaction Survey’. Simply fill in the form below, being as analytical and critical as you can then click on the ‘submit survey’ button at the foot of the page.

Your information will be held securely and will not be divulged to any third party. We will only use the information given to us to help us improve our customer service and our business.

Customer Name
Customer Address
Please give a brief description of the work that Lawtronic has carried out for you.
   
The sentences below express Lawtronic's company philosophy. Please review these statements and then answer the questions listed below.
Cost : The cost of Lawtronic’s products to our customers must be as competitive as possible.
Quality: Our Customers must have absolute faith that the products we sell to them are right first time. Errors can cost our customers time and money and therefore must always be avoided.
Delivery Lead Time: To allow our customers to plan their production and stores capacity, product delivery must be on time, every time.
Specification: Research and development carried out at Lawtronic is charged with ensuring that our customers are offered the latest, most suitable technology at all times. We will not over or under specify designs or products.
Account Maintenance: We believe that if we deliver our customers requirements accurately, effectively, and on time then the benefits of outsourcing with Lawtronic outweigh any input required by the customer. We will ensure that systems are in place at all times to carry out our customers instructions rapidly and with the minimum amount of cost to them.
   
The two questions below require qualitative answers ranging from 1 to 5.
Please rate each item on the scale of its importance to you and your business. Please do not duplicate any rating within the question; this will ensure that each item will have a different number, reflecting its importance to you and your business.
How important are these to you ?
5 = Absolutely Vital, 4 = Very Important, 3 = Important, 2 = Useful, 1 = Not Useful
Cost Quality Delivery Lead Time Specification Supplier Maintenance
How well does Lawtronic deliver these?
5 = Excellent, 4 = Very Good, 3 = Good, 2 = Average, 1 = Poor
Cost Quality Delivery Lead Time Specification Supplier Maintenance
Having completed this questionnaire, if you feel there is an element about customer / supplier relationships that we have missed, can you please note it here, with the score you believe it warrants:


Are there any other ways Lawtronic could increase customer satisfaction ?
DATA PROTECTION STATEMENT
IMPORTANT NOTE - you must fill in this section:
We will only use the personal information you provide to improve our service to our customers. We may store your personal data for the purpose of future internal market research but it will not be used for any other purposes and will not be passed on to any third parties.

Please indicate your acceptance of the following statement:
I agree to Lawtronic holding and processing the data on this form
I DO NOT agree to Lawtronic holding and processing the data on this form

          

 

 
 

Lawtronic - Control System Engineers
Hamlin Way : Hardwick Narrows Estate : King's Lynn : Norfolk : PE30 4NG
Telephone :+44 (0) 1553 765247     Fax : +44 (0) 1553 692147     e-mail : info@lawtronic.co.uk

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